Contracting Entity: EGS Enggist & Grandjean Software SA, 2000 Neuchâtel, Switzerland
Last Updated: November 27, 2025
This privacy notice for EGS Enggist & Grandjean Software SA (doing business as EGS) (“EGS,” “we,” “us,” or “our”), describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:
Questions or concerns?
Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@eg-software.com.
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice, but you can find more details by reviewing the full sections.
What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with EGS and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information?
We do not process sensitive personal information.
Do we receive any information from third parties?
We may receive limited information from third parties, such as payment providers or sign-in providers, as necessary to provide the Services.
How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
In what situations and with which parties do we share personal information?
We may share information in specific situations and with specific third parties.
How do we keep your information safe?
We maintain organizational and technical processes to protect your information, although no digital system is 100% secure.
What are your rights?
Depending on where you are located, you may have certain rights regarding your personal information.
How do you exercise your rights?
You may contact us at info@eg-software.com.
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us.
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide when you register on the Services, express an interest in obtaining information about us or our products and Services,
participate in activities on the Services, or otherwise contact us.
Personal Information Provided by You.
The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make,
and the products and features you use.
The personal information we collect may include:
Names
Email addresses
Usernames
Billing addresses
Contact or authentication data
Sensitive Information.
We do not process sensitive information.
Payment Data.
We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (credit card number)
and the security code associated with your payment instrument.
All payment data is stored by Stripe. You may find their privacy notice here: https://support.stripe.com/topics/privacy.
You must ensure all personal information you provide is true, complete, and accurate and notify us of any changes.
Information automatically collected.
In Short: Some information — such as your IP address or device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information such as:
IP address
Browser and device characteristics
Operating system
Language preferences
Referring URLs
Device name
Country and location
Information about how and when you use our Services
Other technical information
This data is needed to maintain the security and operation of the Services and for internal analytics and reporting purposes.
We also collect information through cookies and similar technologies.
The information we collect includes:
Log and Usage Data.
Includes service-related, diagnostic, usage, and performance information such as IP address, browser type, device information, pages viewed, features used, timestamps, error reports, and system activity.
Device Data.
Includes information such as device type, IP address (or proxy), device identifiers, browser type, model, carrier, and operating system.
Location Data.
We may collect device location data, which may be precise or imprecise depending on your device settings (GPS, IP-based location).
You may opt out by disabling location permissions, but some features may not function without them.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: To provide, improve, and administer our Services; communicate with you; for security and fraud prevention; and to comply with law.
We process your personal information for various reasons, including:
To facilitate account creation and authentication and manage user accounts.
To deliver and facilitate service delivery.
To send administrative information such as product updates or policy changes.
To fulfill and manage orders including payments and returns.
To enable user-to-user communications where applicable.
To request feedback about your experience.
To send marketing and promotional communications aligned with your preferences.
To deliver targeted advertising.
To protect our Services including fraud monitoring.
To identify usage trends to improve our Services.
To measure marketing effectiveness.
To protect vital interests where required (e.g., emergencies).
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Short: We process your information only when we have a valid legal basis under applicable law.
If you are located in the EU or UK, the GDPR requires us to identify our legal basis for processing personal data.
We may rely on the following legal bases:
Consent
Performance of a Contract
Legitimate Interests (e.g., improving Services, preventing fraud)
Legal Obligations
Vital Interests
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations and with specific third parties.
We may need to share personal information in the following situations:
Business Transfers.
We may share or transfer your information during mergers, financing, or acquisition negotiations.
We may also share your information with payment processors such as Stripe, as necessary to process payments securely and efficiently.
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: Yes, we may use cookies and similar technologies.
We may use cookies, web beacons, tracking pixels, and similar technologies to collect and store information.
Details are provided in our Cookie Notice.
6. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary for the purposes outlined in this notice unless otherwise required by law.
We retain personal information only for as long as needed for purposes stated in this privacy policy or as required under tax, accounting, or legal obligations.
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: Through technical and organizational safeguards.
However, no system is fully secure, and the transmission of personal information is at your own risk.
Access the Services only through secure networks.
8. DO WE COLLECT INFORMATION FROM MINORS?
In Short: No. We do not knowingly collect data from or market to children under 18.
If we learn we have collected data from a minor, we will deactivate the account and delete the information promptly.
9. WHAT ARE YOUR PRIVACY RIGHTS?
Depending on your region, you may have rights such as:
Access
Rectification
Erasure
Restriction
Data portability
Objection
You may withdraw your consent at any time.
You may unsubscribe from marketing communications through the link in our emails.
Account Information
You may update or delete your CalcMenu Cloud account information from your account settings.
10. CONTROLS FOR DO-NOT-TRACK FEATURES
At this time, we do not respond to DNT signals because no uniform standard exists.
11. DO WE MAKE UPDATES TO THIS NOTICE?
Yes. We update this notice as needed to remain legally compliant.
The “Revised” date will always indicate the latest version.
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
Email: info@eg-software.com
Or by post:
EGS Enggist & Grandjean Software SA
Rue des Usines 17
2000 Neuchâtel, Switzerland
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
You may request access, correction, or deletion of your personal information by emailing:
info@eg-software.com